A Better View of Healthcare Experience

We help organizations better understand what their patients actually think.

Featured in

More Empowered
Patients Deserve
More Powerful Tools

Better understand patients as consumers

Benchmark variation in care

Boost quality metrics and star ratings

Provide transparency to unmet needs

Drive better outcomes and loyalty

We are Powering the Future of Patient Experience Measurement

Our specialized AI turns millions of online patient reviews into insights organizations can act on fast, measured through one powerful metric—the PEP Score.

Explore Our Solutions

Whether you’re improving frontline operations or conducting network evaluations, our advanced AI solution is here to help.

For Healthcare Payers

For Healthcare Providers

For NHS Trusts

Powered by AI, Trusted by Healthcare Leaders

More Empowered
Patients Deserve
More Powerful Tools

Faster

Actionable insights within 24 hours

Inclusive

Diverse feedback collection

Proactive

Early issue identification

Predictive

9-Month lead time
on HCAHPS

Discover our Patient Experience Dashboard

Our dashboard is tailored to payers’ specific objectives and provider network structure, and integrates seamlessly with existing feedback systems to ensure a rapid path to value.

Built by Data Experts,
Powered by AI,
Trusted by Healthcare Leaders

Built by Data Experts,
Trusted by Healthcare Leaders

PEP Health transforms millions of patient comments into measurable and comparable insights that can be used to:

Better understand patients as consumers

Benchmark variation in care

Increase star ratings

Provide transparency to unmet needs

Drive better outcomes

Built by Data Experts,
Trusted by Healthcare Leaders

More Empowered
Patients Deserve
More Powerful Tools

More Empowered
Patients Deserve
More Powerful Tools

Drive better outcomes

More Empowered
Patients Deserve
More Powerful Tools

Better understand patients as consumers

Benchmark variation in care

More Empowered
Patients Deserve
More Powerful Tools

Increase star ratings

Provide transparency to unmet needs

A Trusted Leader in Healthcare Experience

Competitive Intelligence for Every Health System, Hospital, and Specific Service Lines

More Empowered
Patients Deserve
More Powerful Tools

35M+

Comments
Analyzed

8.5M+

URLs
Monitored

350K+

Facilities
Mapped

Author Photo

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, M.D., M.H.C.M.

VP Surgery - The US Oncology Network

Author Photo

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery at The US Oncology Network

Author Photo

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health