Healthcare’s clearest signal of patient experience and trust

See what patients experience, where trust and loyalty is won or lost, and where to drive improvements before it shows up in surveys or lost patients and revenue.

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The experience data you need is already out there

One in nine patients are already sharing their healthcare experiences online. PEP Health turns that data into early, validated signals that drive quality, retention, and revenue.

Better understand patients as consumers

Benchmark variation in care

Strengthen patient-provider trust

Boost star ratings

Drive better clinical and financial outcomes

Built by Data Experts,
Powered by AI,
Trusted by Healthcare Leaders

The experience data you need is already out there

PEP Health transforms millions of patient comments into measurable and comparable insights that can be used to:

1 in 9 patients are already sharing their healthcare experiences online. PEP Health turns that data into validated, early signals that drive quality, retention, and revenue.

Better understand patients as consumers

Benchmark variation in care

Increase star ratings

Provide transparency to unmet needs

Drive better outcomes

Built by Data Experts,
Trusted by Healthcare Leaders

More Empowered
Patients Deserve
More Powerful Tools

More Empowered
Patients Deserve
More Powerful Tools

Drive better outcomes

More Empowered
Patients Deserve
More Powerful Tools

Better understand patients as consumers

Benchmark variation in care

More Empowered
Patients Deserve
More Powerful Tools

Increase star ratings

Provide transparency to unmet needs

PEP Health’s AI-powered metrics are leading indicators of hospital quality, patient retention, and competitive performance

PEP Score

Improve performance, ratings, and market share with real-time signals across validated experience domains.

Trust Score

Strengthen and repair patient-provider trust to drive better outcomes and loyalty.

A validated and trusted partner in patient experience management

Validated against the metrics that matter for value-based care

How PEP Health differs from other experience and reputation tools

What makes PEP Health different

Validated

Aligned with HCAHPS and CMS measures

Predictive

Signals outcomes months in advance

Inclusive

Captures the 99% of voices surveys miss

Proactive

Identifies early warning signals

Granular

Segments insights by service line and experience domain

Unified

Aggregates inpatient, outpatient, and clinic data

Actionable

Informs strategy, operations, and care delivery

AI-led solutions for healthcare leaders, physicians, and frontline staff

For Payers

For Health Systems

Author Photo

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, MD, MHCM

VP Surgery - The US Oncology Network

Why PEP Health is the trusted choice for patient experience management

Author Photo

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery at The US Oncology Network

Author Photo

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health