At PEP Health, we take a unique approach to patient insight
Patient feedback is crucial for unlocking value-based healthcare, yet the traditional methods used to capture and interpret it have shown to be limited in effectiveness.
Solving this challenge requires an understanding of patient lives, their challenges, and their preferences. The latest advances in AI offer up a better way to make sense of the millions of pieces of online feedback combined with traditional surveys and review sources, and ultimately improve healthcare services based on what matters most to patients.
Our empirically proven platform provides real-time insights about patients' experience of care from millions of public patient comments. We analyze the comments using tailored algorithms to generate actionable insights and report variations in patient experience across settings, and benchmark providers and health systems locally, regionally, and nationally.
The PEP Health dashboard
Payers
- Provide a consistent patient experience across the provider network.
- Address member concerns and develop member engagement strategies.
- Improve the Payer Plan's CMS STAR rating.
- Develop value-based care with care providers.
Providers
- Understand patient behavior for better operational decision-making.
- Provide a higher standard of care across the health system and service lines within the system.
- Improve CMS STAR ratings.
- Design care by learning what matters most to patients.
Dedicated to security
- PEP Health is ISO 27001 certified for information security management, as well as CyberEssentials accredited by the NCSC in the UK
- Stored client data is encrypted at rest and in transit, and access is restricted to relevant employees only
- Data is stored in compliance with all GDPR regulations
- We only collect publicly-available social media data