Combining expertise and skills in quality improvement to improve patient care

Dr Mark Lomax

CEO

Seasoned healthcare entrepreneur and medical doctor. Previously founded, built and sold an award winning business, MediHome. Key customer was the NHS and still is asked to present his thoughts of “How to Crack the NHS” at various conferences.

Experience raising growth capital, international healthcare delivery, delivering high growth and building high-performing teams, delivering commercial success from the NHS.

Dr Alex Griffiths

CTO & Co-Founder

Data Scientist leading the design, development and implementation of the Patient Experience Platform (PEP).

Alex has over a decade of experience in healthcare analytics, including eight years leading intelligence teams at the Care Quality Commission, England’s regulator of health and social care and two years at the London School of Economics’ Centre for Analysis of Risk and Regulation (CARR) where he remains a Visiting Fellow.

Dr Meghan Leaver

Co-Founder

Experienced health systems scholar and public sector special advisor, who led the development of a novel qualitative framework used to analyse millions of patient comments.

Before co-founding PEP Health, Meghan directed several key AI strategy and implementation projects in coordination with the UK central government and the NHS. Meghan is also a Senior Health Systems Researcher at the University of Oxford’s Nuffield Department of Medicine, where her research focuses on patient safety, human factors and the contextual factors that underpin the delivery of safe and effective care.

PEP Health was founded by Dr Alex Griffiths and Dr Meghan Leaver. Having spent many years evaluating patient safety and quality improvement interventions globally they became frustrated by the mismatch between the data and what inspectors were finding.

Working closely with health systems in the UK and abroad, Dr Meghan Leaver generated a novel theoretical framework for extracting behavioural safety insights from text data, which provided the conceptual framework for themeing patient comments at scale.

By combining their expertise and skills in quality improvement and data science, Alex and Meghan built a first of its kind, scalable, real-time solution for listening to patients which proved an accurate measure of patient experience.

The PEP Health Team

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Dr Joe Taylor

Head of Data Science

Leads the development of PEP Health's data models and analytics.

Joe has previously worked as a data scientist in the public sector and the energy sector. He wrote his PHD thesis on classification algorithms in machine learning.

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Isaac Harper

Product Manager

An experienced product manager, Isaac has worked in multiple startups, building and scaling their products, teams and processes.

At PEP Health, Isaac works across the company, bringing together business strategy, user needs and technical execution to drive the expansion and improvement of PEP Health's solutions.

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Maria Krzyzak

Language Manager

Leads the development of patient experience insights through language analysis and computational linguistics.

Prior to joining PEP Health, Maria worked in generative AI to optimize marketing content. She holds a BA in Modern Languages and an MA in Linguistics.

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Matt Honeysett

IT Manager

Throughout his career, Matt has gained valuable experience in implementing and maintaining technology systems, maintaining data security, and assisting healthcare professionals in utilising technology to diagnose and treat patients through remote platforms.

He is proud to continue to make a positive impact in the advancement of technology and on patient outcomes in healthcare.

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Sophie Hampshire

Brand and Delivery Associate

Sophie ensures the delivery of on-brand content that addresses user needs and furthers our mission to improve healthcare outcomes by amplifying the patient voice. She brings experience in clinical publishing and linguistics, including roles as a medical copyeditor and language analyst, and a degree in Speech and Language Pathology.

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Rachel Edmunds

Account Executive

Rachel fosters key partnerships and ideates innovative strategies for PEP Health to expand reach into the US market.

Rachel brings passion for equity and health care strategy. Before PEP Health, Rachel led Maternal Health Equity Strategy, Clinical Program Design and organizational transition into Product Led for a large payor organization. She comes to PEP with a graduate degree in Health Care Innovation with focus on clinical program design, support, and evaluation.

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Ben Griffiths

Data Engineer

Ben works within the data team helping collect and analyse patient experience data.

Before joining PEP health, Ben worked as a researcher, analysing body-worn sensor data for monitoring patients' physical activity patterns.

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Maddie Albu

Data Scientist

Maddie works on data collection and patient experience insights visualisation.

She is an experienced clinical analyst with prior work in the medical device industry.

Maddie holds a MEng in Machine Learning technology applied to medical imaging.

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Jo Mehat

Data Scientist

Jo works on data collection and patient experience insights visualisation.

Before joining PEP Health, Jo worked as a medical writer, publishing manuscripts on cancer drugs, and prior to that spent many years working in life sciences research. She holds a PhD in Nutritional Sciences.

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Marah Shahin

Data Scientist

Marah brings over four years advising public and private sector clients in Artificial Intelligence, Machine Learning, Data Science, and Optimisation.

Currently, Marah is dedicated to advancing patient experience modelling, leveraging innovative techniques to enhance healthcare outcomes.

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Brad Din

Junior Data Scientist

Brad works on data collection and patient experience insights visualisation.

Before joining PEP Health, Brad was an academic researcher, studying the fundamental building block of superconductors. He holds a PhD in Physics.

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Reka Siro

Junior Data Scientist

Reka works on patient experience insight visualisation and data collection.

Before joining PEP, Reka has worked in the higher education sector. An expert in natural language processing and speech technology, she completed her MSc in Speech and Language Processing at the University of Edinburgh.

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Chris Bloomfield

Front-end Developer

Front-end web developer experienced at working with different data sources to produce responsive and intuitive user interfaces.

Previously worked for the BBC and the BMJ on the design and development of consumer and industry-facing websites.

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Roland Király

Front-end Developer

Roland excels in creating adaptive web interfaces and integrating varied data sources to optimize user experiences.

Before joining PEP Health, he worked as a developer at Dentsu. He holds a BSc in Computer Science and has successfully blended his academic knowledge with industry insights.

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Gabriele Luoni

Junior Data Engineer

Gabriele works at integrating, transforming, and consolidating data sources to make sure that PEP's data have the highest level of accuracy

Before joining PEP he worked in academia, doing quantitative and qualitative research in Second Language Acquisition. He wrote his PhD thesis in Applied Linguistics, focusing on formal models of language processing.

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Amy Kane

Junior Data Engineer

Amy works as a junior data engineer, whose main role is performing quality assurance tasks to make sure the data we provide is an accurate representation of patient experiences across the UK and US.

Prior to joining PEP Health, Amy worked as a scientist. This involved performing laboratory experiments and data analysis, making sure patients received accurate lab results. Additionally, she holds a BSc (Hons) degree in Biochemistry and Microbiology.

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Guido Blandino

Language Analyst

Specialises in language analysis and interpretation of patient experience across the UK and the USA.

Guido holds an MA degree in Computational Linguistics and an MSc degree in Corpus Linguistics. Prior to joining PEP Health, his research interests focused on grammar of spoken languages, discourse analysis, and social media analytics.