Do you know what your patients actually think?

Create experiences that ensure patients don’t just come through the door—but stay.

Uncover the insights that traditional quality measures miss

Today’s patients are no longer passive participants in their healthcare journey—they’re informed and empowered, and demand transparency, convenience and value.

Trusted Metrics

Providers need a trusted and validated method to evaluate their patient experience

Timely Reporting

Regulatory reports lack the timeliness and transparency to improve outcomes

Experience Value

Experience is crucial for the triple aim and value-based agreements, yet consistently underrepresented

The PEP Health Experience Dashboard

Our real-time platform transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations – into actionable, real-time insights.

Our analysis transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations into actionable, real-time insights.

Drive experience improvements
by listening to your patients

Hear every
patient voice

Centralize your
feedback

See the 360-degree view of PX

Evaluate performance from top to bottom

Understand drivers of patient behavior

Measure the impact of quality improvements

Benchmark
competitors

Evaluate market
position

Measure and respond to feedback

Address root causes of dissatisfaction

Predict and boost outcomes

Identify threats and opportunities

Comprehensive overview of health system and provider performance.

Service-line analysis across health systems and providers.

Competitive intelligence across all health systems.

A Trusted Leader in Healthcare Experience

The power of unsolicited
healthcare feedback

We have built an independent and trusted way to better evaluate experience

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, M.D., M.H.C.M.

VP Surgery - The US Oncology Network

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, M.D., M.H.C.M.

VP Surgery - The US Oncology Network

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health

Driving Experience Improvements

30% YOY Improvement in Experience

“We have been able to collect hundreds of comments, which would have been almost impossible to analyse manually. We have been able to access automated analysis of patient satisfaction scores to make sense of feedback, enabling us to iteratively improve the services we deliver.”

Transforming VBAs

A major Minnesota payer realized that experience had been significantly underweighted in their VBAs compared to cost and quality. By centering patient experience and incorporating PEP Scores into their VBAs, they incentivized providers to enhance overall patient satisfaction .

Closing Patient Experience Gaps

“I think this is really interesting and innovative – a step [forward] in using artificial intelligence. I like the fact that it doesn’t look like it requires any work on the part of us, and it could be very useful data to help drive change.”