Do you know what your members actually think?

PEP Health helps payers and health plans to protect Star Ratings, strengthen value-based performance, and act before ratings and revenue are locked in.

Why PEP Health is trusted by payers and health plans

Our AI turns online patient feedback into clear experience signals to drive better outcomes across your network.

Trusted Metrics

Predictive signals of value-based healthcare performance

Timely Reporting

12+ months lead time on CMS Part-C Star Ratings

Triple Aim Value

Cu costs and strengthen experience and quality outcomes

Early warning system to leading quality metrics

Leading payers are embedding PEP Scores into value-based agreements to enhance value-based performance across their provider networks

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Gain deeper insights into member experiences across your network

Deliver on the Triple Aim — cost, quality, and experience

Align provider compensation with what matters most to patients

Make informed decision about network inclusion and tiering

Achieve higher quality ratings and better contract outcomes

Continuous visibility into member perception, trust, and consumer behavior

Align compensation with real-time experience metrics

Measure the impact of quality improvement initiatives

Benchmark performance against industry standards and competitors

Achieve higher-quality ratings and better contract outcomes

Share insights and develop joint-improvement initiatives with providers

Boost member satisfaction and prevent churn across provider networks

Identify trends, pain points, and opportunities across your membership

Spot issues fast and work with providers to address them proactively

All insights captured in our patient experience dashboard

Seamlessly integrates with existing feedback systems to ensure a rapid path to value.

See It In Action

How it works

Using natural language processing and machine learning, our AI understands healthcare context and the nuances of patient feedback, turning online patient reviews into actionable intelligence for every US and UK healthcare location.

Generates a real-time PEP Score for all healthcare locations

A standardized 1–5 metric reflecting genuine patient experiences across all healthcare locations—based entirely on unsolicited patient feedback.

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Classifies feedback across seven core care domains

Captures the holistic patient experience, further themed and dissected to help organizations identify performance drivers and pinpoint strengths and opportunities.

Delivers actionable, real-time insights within 24 hours

Accessible for everyone from executives to frontline staff via custom interactive dashboards, reports, and data export options within 24 hours of feedback being left.

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”