Why healthcare payers are switching to PEP Scores
More Empowered
Patients Deserve
More Powerful Tools
Gain deeper insights into member experiences across your network
Align provider compensation with what matters most to patients
Make informed decision about network inclusion and tiering
Achieve higher quality ratings and better contract outcomes
A validated and trusted leader in healthcare experience
Know what your members think at all times with continuous, automated listening
Align provider compensation with real-time patient experience metrics
Measure the impact of quality improvement initiatives
Benchmark performance against industry standards and competitors
Achieve higher-quality ratings and better contract outcomes
Share insights and develop joint-improvement initiatives with providers
Boost member satisfaction and prevent churn across provider networks
Identify trends, pain points, and opportunities across your membership
Spot issues fast and work with providers to address them proactively
How It Works
Using natural language processing and machine learning, our AI understands healthcare context and the nuances of patient feedback, turning online patient reviews into actionable intelligence for every US and UK healthcare location
Classifies feedback across seven core care domains
Captures the holistic patient experience, further themed and dissected to help organizations identify performance drivers and pinpoint strengths and opportunities
Delivers actionable, real-time insights within 24 hours
Accessible for everyone from executives to frontline staff via custom interactive dashboards, reports, and data export options within 24 hours of feedback being left
Comprehensive overview of network performance.
Service-line analysis across the entire provider network.
Competitive intelligence across health systems and hospitals.
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”
Dr. Julie Kennedy Oehlert
Chief Experience & Brand Officer at ECU Health
