Do you know what your members actually think?

Our AI-powered experience metrics drive precise action to measure and improve health care cost, quality, and outcomes

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Why healthcare payers are switching to PEP Scores

Trusted Metrics

Payers need a trusted and validated way to evaluate patient experience

Timely Reporting

Regulatory reports lack the timeliness and transparency to improve outcomes

Experience Value

More complete value-based provider contracting by filling the data gap

More Empowered
Patients Deserve
More Powerful Tools

Gain deeper insights into member experiences across your network

Align provider compensation with what matters most to patients

Make informed decision about network inclusion and tiering

Achieve higher quality ratings and better contract outcomes

PEP Health for payers

Our real-time PEP Scores offer an early warning system to established payer quality metrics and are helping payers with value-based agreements deliver on the Triple Aim—cost, quality, experience

Download the Validation Study

Know what your members think at all times with continuous, automated listening

Align provider compensation with real-time patient experience metrics

Measure the impact of quality improvement initiatives

Benchmark performance against industry standards and competitors

Achieve higher-quality ratings and better contract outcomes

Share insights and develop joint-improvement initiatives with providers

Boost member satisfaction and prevent churn across provider networks

Identify trends, pain points, and opportunities across your membership

Spot issues fast and work with providers to address them proactively

Discover our patient experience dashboard

Seamlessly integrates with existing feedback systems to ensure a rapid path to value

See It In Action

How It Works

Using natural language processing and machine learning, our AI understands healthcare context and the nuances of patient feedback, turning online patient reviews into actionable intelligence for every US and UK healthcare location

Generates a real-time PEP Score for all healthcare locations

A standardized 1–5 metric reflecting genuine patient experiences across all healthcare locations—based entirely on unsolicited patient feedback

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Classifies feedback across seven core care domains

Captures the holistic patient experience, further themed and dissected to help organizations identify performance drivers and pinpoint strengths and opportunities

Delivers actionable, real-time insights within 24 hours

Accessible for everyone from executives to frontline staff via custom interactive dashboards, reports, and data export options within 24 hours of feedback being left

Comprehensive overview of network performance.

Service-line analysis across the entire provider network.

Competitive intelligence across health systems and hospitals.

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”