How It Works
Using natural language processing and machine learning, our AI understands healthcare context and the nuances of patient feedback, turning online patient reviews into actionable intelligence for every US and UK healthcare location
Classifies feedback across seven core care domains
Captures the holistic patient experience, further themed and dissected to help organizations identify performance drivers and pinpoint strengths and opportunities
Delivers actionable, real-time insights within 24 hours
Accessible for everyone from executives to frontline staff via custom interactive dashboards, reports, and data export options within 24 hours of feedback being left
Improving how we act on healthcare experiences
We provide a more complete view of experiences than other metrics on the market, with real-time, actionable insights that improve outcomes and drive meaningful change.
Why leading organizations are choosing PEP Health
Hear Every
Voice
Centralize Feedback Sources
See the 360-Degree View of Experience
Evaluate Performance From Top to Bottom
Understand What Drives Patient Loyalty
Measure the Impact of Improvement Initiatives
Benchmark
Against Peers
Evaluate & Strengthen Market Position
Close the Feedback Loop With Patients
Address Root Causes of Dissatisfaction
Predict & Boost
Outcomes
Identify Threats & Opportunities
Streamline and automate feedback collection from diverse digital sources
Know what your patients are saying about your services at all times
Measure the impact of improvement initiatives in real time
Identify strengths, threats, and opportunities to boost satisfaction
More Empowered
Patients Deserve
More Powerful Tools
More Empowered
Patients Deserve
More Powerful Tools
Boost member satisfaction and prevent churn across your network
Achieve higher quality ratings and better contract outcomes
Align provider compensation with what matters most to patients
Strengthen provider relationships and develop joint improvement plans
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”
Dr. Julie Kennedy Oehlert
Chief Experience & Brand Officer at ECU Health
