Public trust in healthcare has plummeted from 71.5% in 2020 to just 40.1% in 2024, creating a hidden financial drain on providers nationwide.

Our new white paper unveils healthcare’s first standardized AI-powered trust metric: the Trust Score. By analyzing what over 35 million patients are saying online—unprompted and in their own words—we’ve created a measurement that:

• Reveals the precise factors that drive and signal trust within patient feedback
• Uncovers critical insights that surveys miss, long before survey results become available
• Captures the voices missed by surveys
• Identifies trust breakdowns in real-time

“Trust scores have the potential to unlock some of healthcare’s most enduring curiosities—why patients do or do not fill their prescriptions, why they do or do not adhere to their care plans, and why they choose or do not choose to seek care when needed.” — Dr. Julie Kennedy Oehlert, Chief Experience Officer at ECU Health

Download the full white paper to discover how measuring trust could transform your organization’s approach to patient experience and value-based care.