Statica Research Ltd t/a PEP Health Privacy Notice

Our Contact Details

Both the company and the named Data Protection Officer – Michael Doyle – can be contacted via:

  • Address: Statica Research Ltd t/a PEP Health, 7 Bell Yard, London, England, WC2A 2JR
  • Email: Enquiries@PEPhealth.ai

What Type of Information We Have

We hold online, public feedback concerning healthcare providers. This information is gathered from online review sites and social media. We collect:

  • The text of comments regarding healthcare providers
  • The date the comments were posted
  • The self-chosen username of the commenter
  • For Twitter only: Where available, user bios to automatically exclude biased feedback (e.g., NHS Trust CEOs)

We do not collect any other personal information from posters.

Additionally, we collect email addresses, job titles, and names of individuals who enter them when downloading reports from our website. This helps us understand interest in our product and allows potential follow-ups.

How We Get the Information and Why We Have It

We automatically collect information from review sites and social media for legitimate business purposes, specifically to monitor the performance of healthcare providers.

By tracking online feedback, we can identify areas of good and bad practice and share insights with providers for improvement. Usernames help minimize individual bias in the overall feedback landscape.

Although all information we collect is public, we will delete any personal data upon request. To do so, please contact us using the details provided above.

Similarly, individuals who provide their email, job title, and name when downloading reports may request removal at any time.

We do not store third-party data, but if you have concerns regarding third-party data usage, please contact us.

What We Do with the Information

We track healthcare providers’ overall performance using reviews and feedback. Our algorithms analyze comments (when text is available) to:

  • Identify specific aspects of care mentioned
  • Determine related departments or services
  • Assess the relevance of tweets to care quality

This information, including individual comments, may be shared with business partners such as healthcare providers, regulators, commissioners, and insurers. Data is not shared outside of the EU.

How We Store Your Information

All data is securely stored in a UK-based database with encrypted backup copies.

Access is strictly limited to trained employees who require it.

Your Data Protection Rights

Although we only collect publicly available data, we will delete any information upon request. To request deletion, please contact us using the details provided above.

How to Complain

If you have concerns about our data usage, please contact us via the details listed above.

If unsatisfied, you can file a complaint with the Information Commissioner’s Office (ICO).

More details are available at https://ico.org.uk.

Cookies Used on This Site

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Non-essential cookies (for analytics, marketing, or behavioral tracking) are only enabled after you provide explicit consent via our cookie banner. Until accepted, no tracking or analytics cookies are set.

Once consent is given, we use:

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