Drive Experience Improvements
By Listening To Your Patients
Hear every patient
Centralize your feedback across locations and sources
See the 360-degree view of patient experience across your brand
Evaluate performance from top to bottom against competitors
Understand what drives patient behavior
Measure the impact of quality improvement initiatives
Benchmark performance against industry standards and competitors
Evaluate your market position
Measure and respond to online feedback
Address the root cause of dissatisfaction and patient leakage
Predict and improve regulatory report outcomes and quality metrics
Identify threats and opportunities across brands, locations and service lines
The power of unsolicited feedback
We have built an independent and trusted way to better evaluate experience.
The PEP Health Experience Dashboard
Our real-time platform transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations – into actionable, real-time insights.
Our analysis transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations into actionable, real-time insights.
Maps feedback to every location
Captures and maps relevant online patient feedback to all healthcare providers
Analyzes feedback and generates PEP Scores
Scores, themes, and aggregates feedback across 7 experience domains and over 20 Insights+
Delivers timely, actionable insights
Empowers data-driven strategies that drive measurable patient-centered outcomes
350K+ US Healthcare locations mapped
5M+ Online webpages monitored
35M+ Comments analyzed
1B+ Insights generated
Improving how we act on healthcare experiences
We provide a more complete view of experiences, with real-time and actionable insights that improve outcomes and drive meaningful change.
PEP Score
An independent and trusted patient experience metric.
PEP Scores range from 1 (very poor) to 5 (excellent) and span seven domains and more than 20 subdomains of healthcare.
PEP Rankings
PEP Scores enable comprehensive rankings and benchmarking of performance across every healthcare provider, service line and experience domain in real time.
Validated with HCAHPS Hospital Rankings
PEP’s quality metrics and HCAHPS alignment make it the leading tool for proactive, real-time improvements across US hospital networks, enabling providers to:
- Swiftly identify and act on downward trends and growth opportunities.
- Investigate the rank relationships between providers, generating real-time benchmarking of patient experience across a network of providers.
- Improve patient experience and achieve higher HCAHPS and CMS Star Ratings.
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy L. McNally, M.D., M.H.C.M.
VP Surgery - The US Oncology Network
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy L. McNally, M.D., M.H.C.M.
VP Surgery - The US Oncology Network
“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”
Dr. Julie Kennedy Oehlert
Chief Experience & Brand Officer at ECU Health
