Modern Healthcare Features PEP Health as a Key Tech Investment for Healthcare Executives

PEP Health is proud to be featured by Modern Healthcare as a key tech investment for healthcare executives in their article, ‘The Tech Investments Hospitals Are Making in Patient Experience’.

The story covers how health systems are investing in a more connected, tech-enabled patient experience. It shines a light on the incredible leaders doing the work every day, including Dr. Julie Kennedy Oehlert and the ECU Health team, who announced their partnership with PEP Health in February 2025 and continue to demonstrate what it looks like when a system commits to listening to its community in real time and acting on what they learn.

ECU Health ranked second in our 2026 US Hospital Rankings for Patient Experience and Dr. Oehlert was named by Becker’s Hospital Review as one of the top 57 hospital health system “CXOs to know”. Their use of our experience intelligence technology highlights a growing shift toward real-time understanding of what patients actually think and need, and their approach reflects a deep commitment to human centered care, strengthening trust and improving access across their region.

Dr. Julie Kennedy Oehlert, Chief Experience & Brand Officer at ECU Health, said:

“Traditional patient surveys don’t gather the real-time feedback ECU Health gets with its social media analysis tool. The platform also can help the organization understand why patients are leaving ECU Health for another hospital or provider and what problems prompted patients to leave.”

We are proud to support ECU Health and other leading health systems across the country as they build more responsive, patient centered care.

Read the full article here.