Healthcare’s First Real-Time AI-Powered Trust Metric

Trust Is the Foundation of the Patient–Provider Relationship

Our 2025 white paper explores how trust shapes healthcare engagement and whether patients will stay with a health plan or provider

Drivers and Indicators of Trust

The Trust Score uses the same validated methodology as the PEP Score, classifying unsolicited feedback into clear trust signals that show whether trust is present and how to strengthen or repair it over time

Trust Indicators

Signals that reveal if patients do or don’t trust their providers, such as Retention, Recommendations, Satisfaction, and Outcomes

Trust Drivers

Levers to enhance patient–provider relationships and trust-related outcomes, spanning areas of Competence, Communication, and Empathy

Media Coverage

Becker’s Hospital Review

MedCity News

Hospitalogy

Testimonial and Feedback

“Community trust is what drives engagement, loyalty, and ultimately better health outcomes for patients. Ultimately, this impacts bottom line revenue for health systems, especially in competitive markets.”

— Adam Glassofer, MD

Founder of Vertex Health

“Trust Scores signal the necessary evolution from standardized patient experience surveys, to help organizations understand the quality of the relationships that they have with their patients and communities.”

— Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer, ECU Health