Andy Gerch Appointed as PEP Health’s First Chief Growth Officer
We’re delighted to announce the appointment of Andy Gerch as PEP Health's first Chief [...]
The State of Patient Experience Intelligence for Payers Heading into 2026
How Trust, Consumer Expectations, and Real-Time Insight Are Reshaping Health Plans Patient experience intelligence [...]
Not All AI Is Created Equal: Why Healthcare Needs Purpose-Built Experience Intelligence
According to a recent report from Sage Growth Partners, nearly half (49%) of hospital executives [...]
Where Surveys Stop: Real-Time Experience Intelligence
In part one of this series, we showed how PEP Health is different from reputation [...]
Patient Experience, Not Just Reputation: Why PEP Health Is Built for Healthcare
In healthcare today, what patients say online matters. Their words influence operational decisions, impact reimbursement, [...]
The PEP Score: A New Approach to Measuring Patient Experience
Today’s patients expect the same level of convenience, personalization, and responsiveness that they receive from [...]
Using online patient feedback to understand critical incidents due to COVID
As the COVID-19 pandemic has entered its second year, it continues to place unprecedented demand [...]
Democratising the Patient Experience
COVID-19 pandemic has exacerbated inequalities in healthcare PEP Health insights reveal patients are well placed [...]
PEP Health Insights support patient safety and inspection outcomes
This blog explores real time data collected before and after the onset of COVID-19 across [...]
Significant variation in maternity services during the covid-19 pandemic
Maternity care in England continues to be associated with avoidable harm, resulting in cases of [...]
