2025 White Paper: The Missing Metric—Bringing Patient Trust Into Focus
Public trust in healthcare has plummeted from 71.5% in 2020 to just 40.1% in 2024, [...]
How PEP Scores Offer an Early Warning System to Payers’ Quality Metrics
Can what patients say online really predict established healthcare quality metrics? According to our [...]
Closing Patient Experience Gaps with PEP Health’s Dashboard
A Midwest health system, comprising 12 hospitals and 90 clinics, noticed a significant drop in [...]
Validating PEP Scores as a Leading Indicator of Hospital Performance
HCAHPS scores are critical benchmarks for hospitals, influencing their reputation, patient satisfaction, and reimbursement. [...]
30% Year-On-Year Improvements in Patient Experience with the PEP Score
A leading NHS hospital struggled to enhance patient experience within its maternity services due [...]
Royal Surrey County Hospital NHS Foundation Trust improve patient experience by 30% using real time patient feedback
This case study was reported in Building Better Healthcare in January 2022. The PEP Health and Royal [...]
Improving the experiences of people with rare and less common cancers through the power of the written word
Overview From 2020-2021, as part of a Cancer Improvement Collaborative, PEP Health worked with NHS [...]
White Paper written with our partners at Gloucestershire Hospitals NHS Foundation Trust
We recently partnered with Gloucestershire Hospitals NHS Foundation Trust, one of the biggest trusts in [...]
