How ECU Health Orthopedics Increased New Bookings by 10% Using Unsolicited Patient FeedbackHow ECU Health Orthopedics Increased New Bookings by 10% Using Unsolicited Patient Feedback

Through unique insights provided by PEP Health, ECU Health designed a series of focused changes to improve patient experience and perceptions.

Leaders completely redesigned key areas of their orthopedic clinic, creating a space that feels more welcoming, accessible, and comfortable for everyone, while also strengthening the orthopedic brand. Following the redesign, new bookings increased by 10%.