Our latest analysis in Becker’s Hospital Review reveals the true financial cost of poor patient experience. By analyzing 2023 Medicare claims and CMS cost report data across thousands of hospitals, we found that each 1-point drop in real-time patient experience scores correlates with avg. $45 million in revenue loss per hospital.
The culprit isn’t clinical quality — it’s breakdowns in communication, access, and trust that send patients elsewhere. These are fixable problems when you can see them in real-time.
