Do you know what your members actually think?

Boost member satisfaction and slash costs by acting on unsolicited patient feedback.

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Comprehensive Measurement

Our validated source of experience data drives precise action to improve health care cost, quality, and outcomes.

Trusted Metrics

Payors need a trusted and validated method to evaluate patient experience

Timely Reporting

Regulatory reports lack the timeliness and transparency to improve outcomes

Experience Value

More complete value-based provider contracting by filling the data gap

The PEP Health Experience Dashboard

Our real-time platform transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations – into actionable, real-time insights.

Our analysis transforms diverse feedback from over 35 million voices – including those from hard-to-reach, overlooked, and minority populations into actionable, real-time insights.

Improve quality, cut costs, enhance member outcomes and loyalty

Evaluate VBAs and align provider compensation with PEP Scores

Measure the impact of quality improvement initiatives

Benchmark performance against industry standards and competitors

Achieve higher-quality ratings and better contract outcomes

Identify issues impacting regulatory outcomes, inform strategic decisions and cut unnecessary costs

Create tailored solutions to boost member satisfaction and prevent turnover

Identify and target root cause of member dissatisfaction across provider networks

Spot downward trends fast and work with providers to address those issues proactively

Comprehensive overview of health system and provider performance.

Service-line analysis across health systems and providers.

Competitive intelligence across all health systems.

A Trusted Leader in Healthcare Experience

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“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, M.D., M.H.C.M.

VP Surgery - The US Oncology Network

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“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy L. McNally, M.D., M.H.C.M.

VP Surgery - The US Oncology Network

Author Photo

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health

Driving Experience Improvements

30% YOY Improvement in Experience Scores

“We have been able to access automated analysis of patient satisfaction scores to make sense of feedback, enabling us to iteratively improve the services we deliver.”

Transforming VBAs

How a major Minnesota payors are boosting member satisfaction by integrating PEP Scores into their value-based agreements.

Closing Patient Experience Gaps

“This is really interesting and innovative – a step forward in using artificial intelligence. I like the fact that it doesn’t look like it requires any work on the part of us, and it could be very useful data to help drive change.”