Peer-reviewed research validates PEP Health as a leading indicator of hospital quality.

Published in the Journal of Patient Experience, the study confirms that PEP Health's real-time patient experience scores (PEP Scores) from unsolicited online feedback align with HCAHPS — long regarded as the gold standard for measuring patient experience — and that hospitals with higher PEP Scores also achieve higher HCAHPS ratings.

While HCAHPS remains critical, its results arrive months too late and response rates continue to fall. By aligning with HCAHPS across all domains, PEP Scores capture more voices and give leaders a trusted early signal of hospital quality, months before official results are released.

PEP Health delivers continuous, daily insight across all care settings, providing a 9-month head start to improve care, protect reimbursements, and strengthen patient trust.

With this validation, healthcare leaders can rely on PEP Health as an early, reliable, and actionable measure of hospital quality.