Do You Know What Your Patients Actually Think?

PEP Health helps healthcare teams and leaders to see, measure, and act on patient experience in before trust, satisfaction, quality, retention, revenue, and reputation are impacted

Why PEP Health Is the Trusted Choice for Providers Worldwide

Act faster, boost ratings, and build lasting patient loyalty with continuous, automated visibility into unsolicited patient feedback

Trusted Metrics

Proven predictors of HCAHPS and Medicare Advantage success

Timely Reporting

Timeliness and transparency to improve outcomes

Experience Value

Actionability needed to boost value-based performance

Actionable and Competitive Intelligence Across Health Systems, Hospitals, and Service lines

Supercharge your performance by understanding what drives better experiences and loyalty at every level

Streamline and automate feedback collection from diverse digital sources

Know what your patients are saying about your services at all times

Measure the impact of improvement initiatives in real time

Identify strengths, threats, and opportunities to boost satisfaction

The Value of AI-Powered Listening into Unsolicited Feedback

Comprehensive Listening

Centralized
Feedback

Automated Performance Monitoring

Trust & Loyalty
Indicators

Impact
Measurement

360-Degree
Insights

Benchmarking
Data

Provider Network Strengthening

Continuous Feedback
Loop

Root Cause
Analysis

9+ Months Lead on Official Metrics

Risk
Identification

Case Studies

How ECU Health Orthopedics Increased New Bookings by 10% Using PEP Health

How PEP Scores Are Validated As Leading Indicators of HCAHPS Outcomes

How a Leading Health System Used PEP Health to Uncover Hidden Competitive Risks

Discover the PEP Health Dashboard

Seamlessly integrates with existing feedback systems to ensure a rapid path to value

Schedule a Demo

“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCMt

VP Surgery – The US Oncology Network

“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health