Why healthcare providers are shifting to PEP Scores
Streamline and automate feedback collection from diverse digital sources
Know what your patients are saying about your services at all times
Measure the impact of improvement initiatives in real time
Identify strengths, threats, and opportunities to boost satisfaction
More Empowered
Patients Deserve
More Powerful Tools
Go beyond surveys with continuous, automated listening into unsolicited patient feedback
Hear Every
Voice
Centralize Feedback Sources
See the 360-Degree View of Experience
Evaluate Performance From Top to Bottom
Understand What Drives Patient Loyalty
Measure the Impact of Improvement Initiatives
Benchmark
Against Peers
Evaluate & Strengthen Market Position
Close the Feedback Loop With Patients
Address Root Causes of Dissatisfaction
Predict & Boost
Outcomes
Identify Threats & Opportunities
Case Studies
Comprehensive overview of health system and provider performance
Service-line analysis across health systems and providers
Competitive intelligence across all health systems
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”
Amy McNally, MD, MHCM
VP Surgery - The US Oncology Network
“We are passionate about listening to the voice of our patients and believe that learning through the authentic and unfettered patient perspective is our path to healthcare excellence. Now is the time for a more contemporary way to gain insights from our patients and families and transform how they interact with their health care.”
Dr. Julie Kennedy Oehlert
Chief Experience & Brand Officer at ECU Health
