The Experience Intelligence Platform For Healthcare

PEP Health turns unsolicited patient feedback into real-time, validated experience intelligence for healthcare leaders and clinicians

Better Experience Data With Zero Survey Burden

PEP Health turns what patients are already saying online into clear experience and trust signals to drive better clinical, financial, operational, and reputational outcomes

Validated Metrics, Powered by AI

Performance is unified across inpatient, outpatient, and clinic settings and aggregated into two core, location-level metrics

The PEP Score

The Trust Score

Monitor Experience and Trust Daily, Not Quarterly

Insights are updated daily via PEP Health’s dashboard, enabling leaders to track changes, benchmark progress, and intervene early

Monitor Experience and Trust Signals Daily, Not Quarterly

Insights are updated daily via PEP Health’s dashboard, enabling leaders to track changes, benchmark progress, and intervene early

Leading Indicator of Hospital Quality and Plan Performance

Combined with the timeliness and actionability needed to supercharge outcomes and ratings

Medicare Advantage Validation

Peer-Reviewed HCAHPS Validation

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“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

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“We have assumed too much about what patients want, for too long. Having a tool to listen to patients talking in the real world is more honest, and probably how we get it right.”

Amy McNally, MD, MHCM

VP Surgery - The US Oncology Network

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“PEP Health's technology offers a new and comprehensive way to deeply listen to patients as well as potential consumers and puts us in a better position to make more informed experience decisions. This partnership supports our ongoing commitment to deliver safe, highly reliable human-centered care to the communities we serve.”

Dr. Julie Kennedy Oehlert

Chief Experience & Brand Officer at ECU Health