Not All AI Is Created Equal: Why Healthcare Needs Purpose-Built Experience Intelligence
According to a recent report from Sage Growth Partners, nearly half (49%) of hospital executives [...]
PEP Health’s 2026 US Hospital Rankings for Patient Experience Featured in Becker’s Hospital Review
PEP Health's 2026 US Hospital Rankings for Patient Experience have been featured again in Becker’s [...]
2026 US Hospital Rankings for Patient Experience
PEP Health Releases 2026 US Hospital Rankings for Patient Experience Offering an alternative to survey-heavy [...]
Where Surveys Stop: Real-Time Experience Intelligence
In part one of this series, we showed how PEP Health is different from reputation [...]
Patient Experience, Not Just Reputation: Why PEP Health Is Built for Healthcare
In healthcare today, what patients say online matters. Their words influence operational decisions, impact reimbursement, [...]
Peer-Reviewed Research Validates PEP Health as an Early Indicator of Hospital Quality
Peer-reviewed research validates PEP Health as a leading indicator of hospital quality. Published in [...]
PEP Health’s Methodology Validated Against HCAHPS in Journal of Patient Experience
New peer-reviewed research published in Journal of Patient Experience validates our approach as a [...]
2025 White Paper: The Patient Experience Gap in Value-Based Care
Patient experience is the most underdeveloped pillar of value-based care—and it’s costing payers and [...]
How a Major US Payer Is Driving Star Ratings & Value-Based Care in Real Time with PEP Scores
A major US payer partnered with PEP Health to overcome delays in survey-based patient [...]
New Research: Every 1-Point Drop in Patient Experience = $45M in Lost Revenue
Our latest analysis in Becker's Hospital Review reveals the true financial cost of poor [...]
