Resources
Explore our insights to see how we help healthcare teams improve patient experience. Discover reports, blogs, and publications offering real-time data and expert analysis.
February 19, 2025PEP Health, the AI-powered patient experience platform trusted by leading health systems, today announced a strategic partnership with ECU Health, a mission-driven rural academic health system known for its excellence in patient experience and commitment to rural health and wellness. This collaboration provides ECU Health with real-time, AI-driven patient and community insights, allowing for a more [...]
January 30, 2025What makes or breaks a patient’s experience in Accident and Emergency (A&E)? The Care Quality Commission (CQC) recently attempted to shed light on patient experiences in A&E, surveying over 45,000 patients and ranking NHS Trusts against a national average. Download Now Enter your name and email to access our response to the CQC’s [...]
January 11, 2025Powered by our AI-driven experience platform, PEP, we use data science and healthcare-based Natural Language Processing (NLP) to give a real-time, 360-degree view of patient experience across all healthcare locations in the US. By analyzing over 35 million individual pieces of patient feedback from social media and review platforms, as well as electronic medical [...]
January 10, 2025We proudly present our official NHS Trust rankings for A&E patient experience in 2024. Unlike other rankings that rely on specialist opinion or a range of clinical metrics, ours are based on the most up-to-date data and are defined by what patients actually think about their care – shared freely and honestly online. Get [...]
December 26, 2024Powered by our AI-driven experience platform, PEP, we use data science and healthcare-based Natural Language Processing (NLP) to give a real-time, 360-degree view of patient experience across all healthcare locations in the US. By analyzing over 35 million individual pieces of patient feedback from social media and review platforms, as well as electronic medical [...]
December 23, 2024The 2024 US Cardiovascular Rankings highlight the top hospitals for patient experience in cardiology, based on real-time insights from PEP Health. These rankings are driven by patient feedback, providing a comprehensive view of care quality, access, and overall satisfaction in cardiovascular treatment. Get the 2024 US Cardiovascular Rankings Enter your name and email [...]
December 22, 2024The latest 2024 US Oncology Rankings highlight the top hospitals for patient experience in oncology, based on real-time data and insights from PEP Health. These rankings reflect direct patient feedback, offering a unique perspective on quality of care, communication, and accessibility. Get the 2024 US Oncology Rankings Enter your name and email to access [...]
December 20, 2024Our US children's hospital rankings for 2025 are based on each hospital’s average PEP Score between September 2023 and September 2024. To be eligible, hospitals must exclusively provide pediatric services and have received at least 100 unsolicited online reviews from patients or family members during this period. Get the US Children's Hospital Rankings [...]
December 18, 2024The State of Experience in Healthcare Other industries are years ahead of healthcare in harnessing real-time data to deliver better experience. Patient behaviors are evolving rapidly. As your patients act more like consumers, new measurement tools are required, both to keep pace and to empower your decision makers to meet these evolving demands and [...]
September 18, 2024A Midwest health system, comprising 12 hospitals and 90 clinics, noticed a significant drop in their patient experience scores during the summer months, plummeting them below the state average and threatening their market position and financial stability. Download Case Study Enter your name and email to access this Case Study.
September 18, 2024HCAHPS scores are critical benchmarks for hospitals, influencing their reputation, patient satisfaction, and reimbursement. However, they face key challenges:Limited actionability: HCAHPS data lacks the transparency and granularity needed for effective quality improvements.Lag time: By the time hospitals can act on HCAHPS data, the opportunity to improve patient experience and boost ratings has passed. Download Case [...]
September 18, 2024A leading NHS hospital struggled to enhance patient experience within its maternity services due to low survey response rates, delayed insights, and missing key feedback from the post-natal patient journey. Download Case Study Enter your name and email to access this Case Study.
July 11, 2024This month, we took a deeper look at Behavioral Health Patient Experience in every state across the US. We collected and analyzed over 14M patient comments across the US since 2022. Out of these, we identified 172,360 patient comments related to mental health across 39,691 unique locations providing behavioral healthcare in every state. View the [...]
June 30, 2024Our CEO Mark Lomax was interviewed on the Becker’s Healthcare Podcast earlier this month. This episode dives into experience across the US. Dr. Lomax discusses how as patients become more empowered and behave more as consumers of healthcare services, it is essential for organizations to have the tools powerful enough to cope with these [...]
June 26, 2024In May of 2024, PEP Health and the UK Embassy in Washington hosted a roundtable featuring global healthcare leaders, vice chairs of equity, chief patient experience officers, VPs of health plans, frontline clinicians, and Capitol Hill influencers. The message was clear – a shift is underway in healthcare. There is an urgent need for innovative patient experience measurement tools to keep [...]
April 9, 2024This month’s rankings reveal the top 20 healthcare facilities in the US for patient experience in oncology, available now to download. Leading the way is Cincinnati Children’s Hospital with a PEP Score of 4.95, followed by runners up, Piedmont Healthcare and Providence St. Joseph Health. With an average score of 4.91, the key drivers of success [...]
March 19, 2024The top 15 rankings are available now to download - if you'd like to know where your hospital ranks, get in touch at enquiries@pephealth.ai. Our latest cardiovascular care rankings reveal the top 15 hospitals in the US currently leading the way in heart health according to patients. This is based on our in-depth analysis of over 600 eligible [...]
February 7, 2024The top 30 rankings are available now to download - if you'd like to know where your hospital ranks, get in touch at enquiries@pephealth.ai. PEP Health has released its 1st US-wide ranking of hospitals today that has been featured in Becker's Hospital Review. To rank the top U.S. hospitals for patient experience in 2024, PEP Health have gathered and [...]
December 19, 2022Patient experience in Texas has steadily improved, with advanced data analysis revealing both the areas that have shown progress and those where care can still be enhanced. Download Report Enter your name and email to access the report 'What Patients Think - Texas 2022'.
January 24, 2022The British Journal of Midwifery (BJM) has this month published a case study of the Royal Surrey NHS Foundation Trust's experiences using the PEP Health platform to identify and gather publicly available feedback from social media and online patient groups. From the article: "The platform automatically identifies and gathers publicly available feedback from a variety [...]
January 21, 2022This case study was reported in Building Better Healthcare in January 2022. The PEP Health and Royal Surrey Partnership Over the last two years, Royal Surrey County Hospital NHS Foundation has been working with PEP Health to improve patient experience scores across the trust. Using the PEP Health dashboard, Royal Surrey’s maternity department, which delivers 3,000 babies [...]
January 19, 2022The Journal of mHealth this month published a paper by PEP Health co-founder Dr Meghan Leaver looking at how patient experience can be analysed and improved at a local ICS-level as NHS England moves towards its new organisational structure: "Data and machine learning enable us to generate innovative solutions to the current challenges in patient [...]
January 10, 2022As the COVID-19 pandemic has entered its second year, it continues to place unprecedented demand on health systems around the world. The NHS has been forced to adapt to this increased burden while also managing vaccination and booster rollouts. A resulting impact on patient experience is to be expected, however for the first time, using [...]
January 4, 2022Overview From 2020-2021, as part of a Cancer Improvement Collaborative, PEP Health worked with NHS England, 25 Cancer Alliances and 12 participating NHS trusts to help investigate and improve the experiences of people with Rare and Less Common Cancers (RLCC). The Cancer Collaborative is a network of shared learning between these 25 Cancer Alliances whose [...]
December 19, 2021Explore how real-time patient feedback reveals significant trends and variations in NHS care across England. This report highlights key insights into patient satisfaction, identifies areas of progress and concern, and demonstrates how data-driven analysis can drive improvements in quality and equity of care. Download Report Enter your name and email to access the [...]
October 21, 2021By Dr Meghan Leaver, Co-Founder, PEP Health Over the past two decades, the prevalence of obesity in the UK has increased, and it is predicted to continue to rise by 2050. Despite the prevalence of obesity, a longstanding issue has been access to services and care, which has been identified as a key priority to [...]
July 16, 2021COVID-19 pandemic has exacerbated inequalities in healthcare PEP Health insights reveal patients are well placed to report acts of discrimination Patient Experience data should be considered in the development of health inequalities policy and improvement programs The impact of the COVID-19 pandemic has replicated existing health inequalities and, in some cases, has increased them. PEP [...]
May 5, 2021This blog explores real time data collected before and after the onset of COVID-19 across maternity services in England, drawing on PEP Health data, and CQC ratings, to reveal how PEP Health data supports the identification of variation in care experience. Our data uniquely provides proof that there is significant variation in care experience both [...]
March 28, 2021Maternity care in England continues to be associated with avoidable harm, resulting in cases of serious disability, psychological trauma and substantial burdens on the health system, including the significant costs associated with litigation. Identifying variation from the National Mean in a near real time way could provide unique insight into emerging safety issues and declining [...]
March 5, 2020The role of the community in battling the unprecedented current health crisis is vital. With more than 500,000 citizen volunteers signing up to support the NHS during this unprecedented time of need, the role of the public in is clear. In fact, we have known for some time that the collective wisdom of public; friends, [...]
November 11, 2019We recently partnered with Gloucestershire Hospitals NHS Foundation Trust, one of the biggest trusts in England, to see how we could help the trust and its users, and further improve the Patient Experience Platform (PEP) for other users. PEP provided an easy to use, cost effective solution that was rapidly deployed and helped to drive [...]
October 7, 2019Read the published paper Wisdom of patients: predicting the quality of care using aggregated patient feedback now. In 2018, the BMJ Quality & Safety Journal published a study by Dr Alex Griffiths and Dr Meghan Leaver, PEP Health's two co-founders, demonstrating the effectiveness of online feedback in identifying providers' quality of care, and PEP's ability [...]
August 29, 2019Read the published paper Intelligent Monitoring? Assessing the ability of the Care Quality Commission’s statistical surveillance tool to predict quality and prioritise NHS hospital inspections now. In 2017, the BMJ Quality & Safety Journal published a study by Dr Alex Griffiths and his colleagues at King's College London showing that the "Intelligent Monitoring" system used [...]
